Workday, a cloud platform that companies use for human resources and payroll, suffered an outage on Friday evening that locked many employees out of their work accounts.
Reports on the outage-tracking site Downdetector surged shortly after 5 p.m. Eastern time and reached nearly 3,000. Employees who tried to sign in saw an error message saying the site was unavailable.
Workers could not clock in or out, check pay information, request time off or access training. Some companies use Workday as the gateway to open benefits enrollment, so employees at those firms were also unable to enroll on Friday night.
Workday says more than 11,500 organizations use its platform. Its client list includes Target, Walmart, Charles Schwab, Nasdaq and Netflix, as well as the U.S. Department of Energy and several city governments. It was not confirmed that every customer was affected.
A Workday spokesperson said some customers were experiencing a service disruption and that the company was working urgently to investigate and resolve the issue. The spokesperson also apologized for the challenges the outage was causing.
The company has not said what caused the outage. As of Friday night it had not given an estimate for when the platform would be fully working again. Reports of problems began to taper off later in the evening, but it was not clear whether service had been fully restored.
